The Service Desk Associate is responsible for greeting customers cheerfully and answering customer questions to the best of their ability. They contact management or department associates whenever necessary to provide resolution and may open or close the Service Desk depending on the shift. The role includes answering incoming calls and making pages over the intercom. The associate completes lottery, bill pay, and Western Union transactions while adhering to company and legal regulations, and follows company and legal guidelines for tobacco sales. They perform refunds or exchanges following company policy to ensure a quality customer service experience and communicate pricing, quality, and other concerns to appropriate managers/associates. The associate is responsible for keeping the desk area clean and organized and completing necessary logs for store compliance policies. They operate front-end scanning equipment and register, perform all related checkout procedures including properly bagging merchandise efficiently and placing merchandise in the customer’s cart. The associate handles all tenders including cash, checks, debit/credit slips, and coupons, maintains proper security measures and cash drawer accounting procedures, avoiding excessive overages and/or shortages, and follows all store and legal guidelines regarding the sale of tobacco and alcohol. They maintain knowledge of store layout to answer customer questions, weekly ads, advertised and in-store specials, and special promotions to generate sales by suggestive selling and to assure accuracy in ringing up merchandise. The associate ensures smooth function of the department and store by cooperating with co-workers and supervisors and is responsible for continuously improving job performance. Other duties may be assigned by management. This position currently has no supervisory responsibilities. The associate must be able to perform each essential duty satisfactorily with or without accommodation. Education and/or experience required is completion or working towards a high school diploma or GED. No prior experience is required.
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