Job Description

Job Description

Position Summary

The Tasting Room Associate is the primary contact for visitors to the Tasting Room. The primary functions of this position are delivering an exceptional visitor experience, world-class customer service, promoting the sale of wine and merchandise, all while enhancing our brand at The Prisoner Wine Company.

Responsibilities

• Promote and sell wines and merchandise by delivering exceptional guest experience in tasting wines and guiding purchasing decisions.
• Share knowledge about all wines and merchandise in an open and friendly manner with the goal of helping customers develop enthusiasm and appreciation of our wines and brand.
• Support member retention efforts by promoting membership in wine club as applicable.
• Greet all guests promptly and graciously and provide knowledgeable, consistent, and courteous responses to questions, complaints and/or problems. Ensure that all problems are resolved to the customer’s satisfaction. Refer to management as appropriate.
• Host specialty programs or experiences as assigned.
• Fulfill customer orders and use cash register to complete sales. Properly operate cash registers and accurately follow transaction procedures.
• Assist guests with transporting purchases to their vehicle or arrange for pick-up, shipment, or delivery.
• Ensure that merchandise displays and tasting bar are kept in immaculately clean, organized condition at all times.
• Setup tasting bar with necessary supplies. Wash and buff tasting glasses and assist with other setup/cleanup as needed.
• Serve tasting food pairings as ordered by guests, following all appropriate food handling procedures.
• Record tasting wines used. Ensure empty bottles are put in appropriate holding area for inventory.
• Ensure merchandise is tagged, fold clothing as needed, and assist in keeping stockroom neat and organized. May assist with quarterly wine or merchandise physical inventories as needed.
• Promote and represent winery by pouring at off and on-premise special events.
• Assist in training and orientation for new and/or on-call staff.
• Maintain, update, and expand knowledge of the winery, viticulture, enology and food by participating in educational training, seminars and tastings within the Winery and through outside sources.
• Understand and comply with all federal and state laws regarding the operation of a winery retail tasting room.
• Understand and comply with all Constellation Brands compliance policies and regulations.

Minimum Qualifications

• Excellent verbal and written communication skills with a genuine desire to help customers in a friendly, courteous, and professional manner. Ability to work under pressure and on tight deadlines and to multi-task effectively. Professional phone and email skills with a strong team-oriented work ethic.
• Knowledge of wines, wine production and the wine industry.
• 1- 2years’ experience in a high-volume, luxury retail, restaurant, or hospitality environment.
• Proficient with PC software including Microsoft Word and Excel.
• Intermediate math skills
• Foreign language skills a definite plus
• High School diploma/GED

Physical Requirements/Work Environment

• Must be able to work extended hours including evenings, weekends, and holidays.
• Must be able sit and/or stand for long periods of time.
• Must be able to work both inside and outside in varied weather conditions.
• Ability to lift 55 lbs regularly.
• Must have a valid driver’s license.
• May be required to travel.
• Must be at least 21 years of age.

Location

St. Helena, California

Additional Locations

Job Type

Full time

Job Area

Hospitality & Retail

The salary range for this role is:

$19.78 - $29.06

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Equal Opportunity

Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

Job Tags

Minimum wage, Holiday work, Full time, Remote job, Shift work, Afternoon shift,

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